Bissell Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
For the attention of Mark J. Bissell, President & CEO
Dear Mr. Bissell,
Goodness gracious! I’ve just been going through some old files, and I realized it’s been one full year since I wrote to you. I have yet to receive the courtesy of a reply.
Is this your idea of customer service? What would your great-grandfather Melville Bissell think if he knew how you were running the business?
I am enclosing a copy of my previous letter for your convenience. As you will see, I was merely asking for clarification of your policy regarding your 90 Day Limited Warranty. Why was I charged for twelve dollars for a replacement hose?
Enclosed please find my personal check for $2.00 to cover the expense of writing back to me. This should cover the cost of an envelope, the appropriate foolscap, ink and even postage.