Entergy Writes Back

July 30th, 2009 by Editor B

Remember that letter I sent to Entergy? I got a reply.

Entergy Writes Back

July 22, 2009

Dear Mr. Everson

As Director of Customer Service at Entergy New Orleans, Inc., I wanted to thank you for your recent letter regarding the hours of operation at our Customer Care Center located on Canal Blvd.

The business hours of the Care Centers are always a primary concern to us as it is our goal to be available to the greatest number of people. We have conducted many different studies with our customer base and the results show that the majority of our customers prefer doing business after their work hours rather than before. We are constantly monitoring and evaluating the needs of our customers and will adjust our business practices and hours of operation as these needs change.

We do encourage and appreciate the input of our customers and want to thank you for taking the time to let us know how you feel that we can better serve the community. We will keep your letter and definitely consider the suggestions as we continue to change and adapt our service to better fit the needs of the community.

Sincerely,

Melonie P. Hall
Director of Customer Service
Entergy New Orleans, Inc.

I feel like a response is in order, but I’m not sure what angle to take.

6 Responses to “Entergy Writes Back”

  1. Wendy Says:

    They can’t slide the schedule a little to get folks taken care of? They may find they don’t have to be open later so often if more folks are able to come in earlier…
    I wish Lousiana had an open choice power system where more than one company could be there. I love being able to finally stick it to Reliant (formerly Houston Looting & Plunder, er, Lighting & Power) and use Green Mountain. I may pay the same or a bit more, but I like their more environmentally sound approach. So far, no customer service issues…knock on wood.
    Cheers,
    Wendy

  2. Alice Says:

    Nothing is more heartwarming than receiving a response from a utility company even if it doesn’t plan to implement your suggestion.

    Did you ever read the Llaslo Letters by Don Novello (think i recalled the name-he was Guido Sarducci on SNL). He published letters he wrote and the responses. However, he just pretended to have legit concerns or made joke suggestions. The funny thing is that most of the responders took him seriously.

  3. rickngentilly Says:

    thanks entergy!

    that is straight out of the public realtions playbook 101

    to bad ms. quiet couldn’t even come up with something this lame.

  4. Cliff Says:

    I bet these went out in bulk. They just change the name and the issue. I love Entergy and how their bill swings up and down from month to month

  5. BrooklynSaint Says:

    nuff said, move on as most folks want to pay after they cash their check.

  6. MAD Says:

    An entry level form letter for a true blue “customer service” rep. A non-answer answer. You don’t know any more about what they thought of your suggestion now than you did before. Quite a skill. She has a great future ahead of her.

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