Remember that letter I sent to Entergy? I got a reply.
July 22, 2009
Dear Mr. Everson
As Director of Customer Service at Entergy New Orleans, Inc., I wanted to thank you for your recent letter regarding the hours of operation at our Customer Care Center located on Canal Blvd.
The business hours of the Care Centers are always a primary concern to us as it is our goal to be available to the greatest number of people. We have conducted many different studies with our customer base and the results show that the majority of our customers prefer doing business after their work hours rather than before. We are constantly monitoring and evaluating the needs of our customers and will adjust our business practices and hours of operation as these needs change.
We do encourage and appreciate the input of our customers and want to thank you for taking the time to let us know how you feel that we can better serve the community. We will keep your letter and definitely consider the suggestions as we continue to change and adapt our service to better fit the needs of the community.
Melonie P. Hall
Director of Customer Service
Entergy New Orleans, Inc.
I feel like a response is in order, but I’m not sure what angle to take.