$150 Phone Call
May 23rd, 2005 by Editor BThe timeshare company stuck us with the wrong dates for our condo! Then they said if we wanted to change, we’d have to pay the $150 fee again.
That chapped my ass. I really don’t want to be at Table Rock Lake on July 4th. Then again, the only reason we’re even going there is the “free” condo. It starts to get a lot less appealing if we’ve got to throw money away on ridiculous fees.
So I had Xy call them up and pretend to be her grandmother. (The condo belongs to Grandma.) Then she handed the phone over to me and I went to work.
At first the rep was entirely unsympathetic. She warned that I’d have to forfeit the $150 we’d already paid, with no guarantee of being able to get the dates we wanted.
I stayed calm, reasonable, polite — but persistent: “Well, could you check please? Well, I really don’t think we should be charged a fee. Well, is there any way you can waive that? Well, I really wish you could make an exception in this case.”
Eventually the rep put me on hold, for a looong time, and when she came she said they’d make a one-time exception.
New dates, no fee.
It seems absurd, but this made my evening.